Terms of Service

By accessing or using MLX, you agree to these terms. If you are agreeing on behalf of an organization, you confirm you have authority to bind it, and “you” means that organization. If you do not agree, do not use the service.

MLX has no public self-serve signup. Access is granted individually, to people we have reviewed, following a request. We may decline any request without giving a reason, and we may withdraw access. Your account is personal to you: do not share credentials, and do not let anyone else use your account.

You must be at least 18 and using MLX for business purposes.

MLX is in limited private release. Features will change, and some will be withdrawn. We do not commit to a service level, an uptime target, or a support response time except where we have agreed one with you in writing. Do not rely on MLX as the sole record of a transaction, and keep your own copies of anything you would not want to lose.

You keep ownership of everything you put into MLX: your criteria, your notes, your drafts, your pipeline. You grant us only the licence we need to operate the service for you, which is to host, process and display that content back to you and to the people you choose to send it to.

When you connect an email, calendar or professional network source, you confirm you are entitled to connect it and that doing so does not breach an agreement between you and your employer or your provider. You can disconnect any source at any time.

MLX drafts outreach. You approve it, and you send it. Nothing leaves your account without your explicit approval. That means you are the sender of every message released through MLX, and you are responsible for it.

You agree that when you send through MLX you will:

• Comply with the law that applies to your outreach, including the CAN-SPAM Act, the GDPR and ePrivacy rules, CASL, and any equivalent in a jurisdiction you are contacting.
• Identify yourself accurately and not impersonate another person or organization.
• Honor a request to stop, promptly and permanently.
• Not use MLX to send bulk unsolicited commercial mail, or anything unlawful, deceptive, harassing or defamatory.

MLX enforces a do-not-contact hard stop where a request is recorded, and we may act on a complaint we receive about outreach sent through the service, including by suspending an account.

You agree not to:

• Reverse engineer, decompile, or attempt to derive the scoring model or the relationship graph.
• Scrape, bulk-export, or resell the intelligence MLX produces, or use it to build a competing service.
• Probe or breach the security of the service, or access another member's workspace or data.
• Use automated means to access the service other than as we provide.
• Introduce malicious code, or interfere with the service's operation.

This runs both ways. We treat your deal criteria, your targets and your pipeline as confidential, and we do not disclose them or make them visible to another member. You treat non-public information about MLX as confidential, including the mechanism behind the scoring and the relationship model, and information about other members you learn through the service.

Neither of us needs to keep confidential anything that is public through no fault of ours, was already known, or is required to be disclosed by law.

MLX, including the software, the models, the interface and the brand, belongs to us. These terms grant you a limited, non-exclusive, non-transferable, revocable right to use the service while your access lasts, and nothing more. Feedback you give us may be used without obligation to you.

Where fees apply, they are set out in a separate written agreement between us. If there is a conflict between that agreement and these terms on commercial matters, that agreement governs.

MLX produces estimates and inferences from incomplete information. A readiness score, a confidence figure, and a warm path are analytical opinions, not statements of fact, and not a representation that a company is for sale or that a transaction will occur.

MLX is not financial, investment, legal, tax, or accounting advice. Do your own diligence and take your own professional advice before acting. To the fullest extent the law allows, the service is provided “as is” and we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost business opportunity, or lost or corrupted data, even if advised of the possibility.

Our total aggregate liability arising out of or relating to the service is limited to the greater of the fees you paid us in the twelve months before the event giving rise to the claim, or one hundred US dollars. Nothing here limits liability that cannot lawfully be limited, including for fraud or for death or personal injury caused by negligence.

You will indemnify us against claims, losses and reasonable costs arising from outreach you sent through MLX, from your breach of these terms, or from your infringement of someone else’s rights.

You may stop using MLX at any time and ask us to close your account. We may suspend or terminate access if you breach these terms, if we are required to by law, or if we discontinue the service. On termination your right to use MLX ends. You can ask for deletion of your workspace as described in the Privacy Policy. The confidentiality, intellectual property, disclaimer, liability and indemnity sections survive.

We may update these terms. When a change is material, we will give notice before it takes effect. Continuing to use MLX after that means you accept the updated terms. The date at the top of this page reflects the current version.

These terms are governed by the laws of the State of Delaware, without regard to its conflict of laws rules, and the state and federal courts located in Delaware have exclusive jurisdiction. If a provision is held unenforceable, the rest stays in force.

Questions about these terms go to legal@mlx.com. Privacy requests go to privacy@mlx.com. To ask not to be contacted, write to donotcontact@mlx.com.